1. Contact
Operator: Tianjin Haowan Network Technology Co., Ltd. Support and privacy requests: developer@funhaowan.com. State the issue, server, character ID and time. Redact unnecessary personal information from screenshots.
2. Deletion and consent withdrawal
In-game path: Privacy & Account → Delete Account. Registered accounts re-enter their password; guests confirm deletion. Once accepted, access is disabled while deletion runs in the background. Use Deletion Status to check progress.
Deletion includes associated server characters and game assets; previous credentials cannot be used to keep playing. Backups follow a one-calendar-month expiry rule and daily cleanup; see the Privacy Policy for minimal protection records.
Withdraw Consent signs you out and clears local login state; it does not automatically delete the server account. If you cannot enter the game, email a request and support will verify ownership appropriately.
3. Reporting, blocking and appeals
Report from private mail, alliance messages, member or player/alliance profiles and select a reason. My Reports shows outcomes. Blocking hides relevant messages and prevents private mail from the blocked player; manage this in Blocked Players.
To appeal an outcome or account restriction, email the character, server, report/sanction reference if available and relevant time. Describe the issue rather than sending duplicate reports.
4. Apple purchase help
If a payment has no matching entitlement, check the same game account and server, reconnect, or use Restore / Retry to reconcile existing transactions. Do not repeatedly buy to resolve the same issue.
Use Apple’s applicable process at reportaproblem.apple.com for refunds. Deleting a game account does not automatically refund purchases. Redact unnecessary payment and identity information if support requests transaction details.
5. Safety
Support does not require full passwords, complete login credentials or full payment-card numbers by email. This page has no payment, login or file-upload form.