1. Operator and scope
This policy describes how Tianjin Haowan Network Technology Co., Ltd processes information when providing 萬國的紛爭 / CLASH OF NATIONS, accounts, support and related pages. Contact: developer@funhaowan.com.
2. Information we process
Accounts and login: the username and password you provide when registering, and generated guest identifiers, account/character identifiers and login credentials. Ordinary gameplay does not require a phone number or payment-card details.
Game services: character names, server, progress, assets, month-card entitlements, alliance information, interactions and other game records. Shared features, such as alliances and rankings, display relevant names and game information to other players.
Player content and safety: private mail, alliance messages, profile edits, reports and evidence, block relationships and moderation records. Mail is delivered to its in-game recipients; authorized personnel may review reported content.
Purchases: in versions offering Apple in-app purchases, we process product and transaction identifiers, signed transaction data, delivery, refunds/revocations and entitlements. Apple processes payments; we do not receive full payment-card numbers.
Connections and support: servers receive IP addresses, request times and necessary operational/security logs, and process version or platform information when supplied by the client. Support email includes your email address, message and attachments you choose to send.
3. Purposes and choices
We use this information to establish and secure accounts, save progress, provide interactions, fulfill purchases, process refund notifications, handle reports and support, troubleshoot, and prevent cheating, impersonation and duplicate fulfillment.
This version offers no advertising tracking or AI chat. Public policy-information requests do not include game-account login credentials; servers still receive information necessary to establish the network connection.
You may decline and return to the login screen, then review the policy later. Features requiring an account and server-side game data cannot be enabled without the necessary information.
4. Providers, sharing and location
The game server uses Amazon Web Services in Oregon, United States (us-west-2), serving the Hong Kong launch. Relevant game information is processed and stored on servers in the United States.
Apple processes App Store payments and platform information under its policies. We process transaction information needed to verify and fulfill game purchases. Cloud and email providers participate as necessary to deliver their contracted services.
Shared game features disclose relevant character, alliance and game information to other players. Relevant information may be provided as necessary to handle security incidents, respond to lawful requirements or protect players, with access and purposes restricted.
5. Retention, deletion and backups
While an account is in use, game data is retained to provide the account and saved progress. The one-calendar-month backup rule does not automatically delete active accounts every month.
Account deletion is available under Privacy & Account. Once accepted, account access is immediately disabled and a background job clears associated characters, personal data, content and references. Failed jobs can retry and their status can be checked.
Managed database and Redis backups are retained for one calendar month and removed by the daily expiry-cleanup schedule. Report evidence and operator notes also follow a one-calendar-month cleanup rule; minimal outcome records may remain.
To prevent duplicate fulfillment, handle refunds, provide deletion receipts and prevent deleted characters from being recreated, the system retains minimal transaction, deletion and role-protection records. Some character identifiers are replaced or removed. These records currently have no automatic expiry and may still contain linkable identifiers; they are not all irreversibly anonymous. Support email and security logs are also outside the one-calendar-month backup cleanup rule. Contact support to request access or deletion. We will verify ownership and the continuing need for retention and explain the outcome or the reason for any continued retention.
Deleting an account does not automatically cancel Apple payments or request a refund. Use the applicable Apple refund channel separately.
6. Access, correction, withdrawal and contact
In-game features let you view character and some account information, check your reports and manage blocked users. Use available correction features or email developer@funhaowan.com for other access, correction, deletion or privacy requests.
Support may request sufficient, proportionate information to verify ownership and prevent disclosure to others. Do not send passwords, complete login credentials or full payment-card details.
Withdrawing consent in Privacy & Account ends use of the current game account and clears local login state; it does not automatically delete the server account. Use account deletion or contact support to request deletion.
7. Security and updates
Game APIs use HTTPS and iOS account credentials are held in Keychain. Database and internal management interfaces have restricted network access and are managed by authorized personnel. No system can guarantee absolute security; contact support about suspected problems.
Parents or guardians can help minors understand data use and purchases. Important changes affecting data use will update the policy version and request confirmation again where needed.